All merchandise is sold FOB Louisville, Kentucky. The purchaser accepts these terms upon the issuance of a purchase order. Under the terms of FOB Louisville, Kentucky, all goods become the property of the customer upon Vetland’s delivery to its designated freight carrier. It is the responsibility of Vetland to convey the goods to the carrier and provide a clean Bill of Lading (when applicable) or proof of shipment. The customer is responsible for transportation costs.
Vetland will assist in any way possible in the event of loss or damage to merchandise and any subsequent claim against the carrier, but the responsibility for reporting such loss or damage and filing any claims remains with the customer.
Any shortages or errors in shipment of goods must be reported to Vetland within two (2) weeks of date of shipment in order for corrective action to be taken.
Returned Goods Policy
All merchandise to be returned must have prior authorization by Vetland. An authorization number will be issued by Vetland. This number must appear on the label, packing slip, or any other related documents. Goods received without authorization will be refused at Vetland’s receiving dock and returned at customer’s expense.
When requesting authorization to return merchandise, the following information should be provided:
1. Customer purchase order number and date.
2. Vetland’s shipping date and method of shipment (see packing slip or bill of lading).
3. Vetland’s Invoice date and number.
4. Reason for return.
The following are accepted reasons for return of merchandise:
1. Defective goods.
2. Customer order error.
3. Vetland order or shipping error.
Goods returned are subject to the terms of any applicable warranty. Defective products will be accepted for return only during the warranty period.
Goods to be returned due to customer’s order error must have been received by the customer within thirty (30) days prior to the request for return. They must be received by Vetland within thirty (30) days after the return authorization was issued. These goods must be returned unused in the original shipping container and are subject to a 25% restocking charge. The restocking charge will not be applied for defective goods or those shipped due to Vetland’s error.
The following merchandise is not eligible for return unless proven to be defective:
1. Merchandise for which no return authorization was issued by Vetland.
2. Merchandise specially ordered by or manufactured for customer.
3. Sterile or rubber goods.
4. Used merchandise or products not in the original container.
5. Merchandise held over thirty (30) days from day of receipt by the customer.
6. Merchandise which has been altered or abused.
Upon receipt of authorized returned goods and inspection of the merchandise will be conducted and appropriate action will be taken. Vetland’s decision regarding deposition of these goods is final.
All items to be returned should be shipped prepaid to:
Vetland Medical Sales & Services, L.L.C.
2601 Holloway Road
Louisville, KY 40299
Attn: Customer Service Department
Limitation of Liability
All Vetland products are ONLY to be used for VETERINARY purposes.
Vetland products are not designed to be used for human patients.
Vetland’s liability, whether arising out of or related to manufacture and sale of the goods, their installation, demonstration, sales representation, use, performance, or otherwise, including any liability based upon Vetland’s Product Warranty, is subject to and limited to the exclusive terms and conditions as forth above, whether based upon breach of warranty or any other cause of action whatsoever, regardless of any fault attributable to Vetland, and regardless of the form of action (including, without limitation, breach of warranty, negligence, strict liability or otherwise).
The stated Express Warranties are in lieu of all warranties, expressed or implied, including without limitation warranties of merchantability, fitness or any particular purpose or non-infringement. Vetland shall not be liable for, nor shall buyer be entitled to recover any special incidental or consequential damages, or for any liability incurred by buyer to any third party in any way arising out of or relating to the goods.
In the unlikely event of a disagreement, the place of venue is Louisville, KY, U.S.A.