All posts by Mandi

The most vital aspects of every successful company are the foundation that the company stands on and the infrastructure that makes it all work.

Our foundation is our products.  The product tells the story of the company’s commitment and dedication. Customers know when they have purchased a quality product. The look and feel is substantial and the output is reliable and steady case after case.

Certainly, the infrastructure of a company is created upon the people who work there. When a customer calls for support, they know when staff is helpful and the tech is knowledgeable of product and process.

A company’s product is the life force that begins a company and the infrastructure keeps the company functioning and these two basic components combine to create a happy customer.

A happy customer is the keystone of any company because a satisfied customer, one who returns to you for all their needs and relays the word to others, helps build and maintain a healthy reputation for your products and company.

So, how do you gain and maintain a happy customer?
-Going above and beyond what is expected to manufacture a product that performs and never cuts corners makes a company authentic.
-Putting the customer first, making sure the customer is happy and always being eager to answer any questions – whether large or small-  makes a company extraordinary at customer service.
-And a company who is progressively aiming to innovate, improve and exceed the expectations of its customers is a company with a solid foundation and a passion for delivering quality products to the world.

In the ever-evolving veterinary world, it is nice to get to know a company that was founded and remains firmly grounded on quality products, exceptional customer care, and the overall happiness of its customers.

Get to know Vetland Medical – the veterinary equipment company that takes pride in their reputation for new and innovative products and excels at providing extraordinary customer service.

In an effort to continually improve, innovate and refine our veterinary anesthesia machines, Vetland Medical continually researches the equipment and techniques used in many different facilities to determine what works, what can be improved and what changes can be made to keep the patient safe.

In 2013, Vetland Medical contacted the Louisville Zoo with the hope of observing and viewing their procedures and viewing their facilities for our own educational purposes. The Louisville Zoo agreed and soon, Vetland was invited to witness a procedure on a lion while under anesthesia.  During the procedure, we observed that the zoo was utilizing a veterinary anesthesia machine that required patients to be manually ventilated. The Vetland Medical team knows how inconvenient it is to manually ventilate a large animal such as a lion and decided to help The Louisville Zoo.

That same week, Vetland Medical donated one of our LAS-4000 Large Animal Anesthesia Machines to the Louisville Zoo and promised to work closely with them to provide technical services and support for as long as they had the machine. In return, the Louisville Zoo has helped Vetland Medical. By allowing our team to observe and learn the challenges face by a zoo, we, at Vetland Medical, can continue our history of innovation in Animal Healthcare.

The Louisville Zoo’s hospital supervisor, Jamie Huber says, “The Vetland anesthesia machine helps us provide state-of-the-art care for our animals at the Louisville Zoo.  Whether for a regular check-up or a sick animal, our new anesthesia machine gives us the access we need to treat our animals with the highest quality care.”

At Vetland Medical, we have a special place in our hearts for animals. We strive to improve veterinary healthcare through our products and appreciate the opportunity to work with the Louisville Zoo to gain knowledge on our anesthesia systems. Furthermore, we are impressed with the hard work of the Louisville Zoo to care for their animals, protect the future legacy of endangered species and educate the public on a wide range of ecological issues.